Return & Refund Policy – SkyX Mart
At SkyX Mart, we are committed to delivering high-quality fashion products, clothing, and electronic gadgets while ensuring customer satisfaction through a transparent and fair return and refund process.
1. Scope of Policy
This Return & Refund Policy applies to all purchases made through the SkyX Mart website and governs the conditions under which products may be returned and refunds issued.
2. Eligibility for Returns
2.1 Fashion Products (Clothing & Accessories)
Returns are accepted only if:
The item is unused, unworn, and unwashed
Original tags, labels, and packaging are intact
The product is not damaged by the customer
2.2 Electronic Gadgets
Returns are accepted only if:
The product is defective, damaged upon delivery, or incorrect
All original packaging, accessories, manuals, and warranty cards are included
The issue is reported promptly after delivery
3. Return Request Procedure
Customers must initiate a return request within a reasonable timeframe after receiving the product
Requests may be submitted through:
Customer support channels, or
The designated payment gateway panel (e.g., SSLCOMMERZ, if applicable)
SkyX Mart reserves the right to request supporting evidence (such as images or videos) before approving a return
4. Refund Process
Approved refund requests will be processed within 7–10 (seven to ten) working days from the date of approval or submission
Refunds will be issued through the original payment method used during purchase
Processing time may vary depending on the customer’s bank or payment provider
5. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund:
Used, worn, or altered products
Products damaged due to misuse, negligence, or improper handling
Items returned without original packaging, tags, or accessories
Clearance, discount, or promotional items (unless defective)
6. Delivery Timeline
Inside Dhaka: Delivery within 5 (five) working days
Outside Dhaka: Delivery within 10 (ten) working days
Delivery timelines are estimates and may vary due to logistical or operational factors.
7. Customer Dispute & Chargeback Policy
Customers may raise disputes through their issuing bank (Visa/MasterCard) within 120 (one hundred twenty) days if:
The product or service is not delivered
In such cases, SkyX Mart will provide valid proof of delivery and transaction records as required
8. Right to Refuse Returns
SkyX Mart reserves the absolute right to:
Reject any return request that does not meet the conditions outlined in this policy
Withhold refunds in cases of suspected fraud or policy abuse
9. Fraud Prevention & Verification
In cases of suspicious transactions or refund requests, SkyX Mart may:
Temporarily hold the refund process
Request identity verification documents
Coordinate with the payment gateway for further investigation
10. Policy Amendments
SkyX Mart reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated versions will be published on the website and will take effect immediately upon posting.
11. Contact Information
For any return or refund-related inquiries, customers are advised to contact SkyX Mart through the official website or customer support channels.