SkyX Mart

Shopping Guidelines & Shipping Policy – SkyX Mart

At SkyX Mart, we are committed to delivering a modern, seamless, and secure shopping experience. Our customer support team is available 24/7 to assist you with any inquiries.

This document outlines the guidelines for shopping, shipping, delivery, and customer responsibilities when using our platform.

1. Shopping Guidelines

1.1 Order Placement

Customers are required to follow the steps below when placing an order:

  • Browse available products across clothing and electronic categories

  • Select preferred size, color, or specifications

  • Add items to cart and proceed to checkout

  • Provide accurate shipping and contact details before confirming the order

1.2 Product Information

  • Customers are advised to carefully review product descriptions prior to purchase

  • Clothing sizes may vary depending on brand; size charts are provided for reference

  • Technical specifications (e.g., battery life, storage, features) are clearly mentioned on product pages

1.3 Order Confirmation

  • Upon successful order placement, a confirmation will be sent via email and/or SMS

  • Orders may only be modified or cancelled before dispatch

1.4 Pricing & Availability

  • All prices are displayed in applicable local currency

  • SkyX Mart reserves the right to modify pricing and product availability without prior notice

1.5 Safe Shopping Practices

Customers are advised to:

  • Verify product selection, size, and specifications before checkout

  • Ensure accurate delivery address and contact details

  • Immediately contact support in case of any order discrepancies

2. Return & Product-Specific Conditions

2.1 Fashion Products (Clothing & Apparel)

  • Return requests for size or fitting issues must be raised within 72 hours of delivery

  • Items must be:

    • Unworn and unwashed

    • In original condition with tags attached

2.2 Electronic Gadgets

  • Replacement is applicable for manufacturing or technical defects

  • Returns based on “change of mind” are not accepted once the product seal or packaging is opened

3. Shipping Policy

3.1 Coverage Area

SkyX Mart delivers nationwide across Bangladesh.

3.2 Order Processing Time

  • Orders are processed within 24–48 hours (business days)

  • Processing time may increase during peak or promotional periods

3.3 Delivery Timeline

  • Inside Dhaka: Within 5 (five) working days

  • Outside Dhaka: Within 10 (ten) working days

Delivery timelines may vary depending on location and courier service conditions.

3.4 Shipping Charges

  • Standard shipping charges apply unless otherwise specified

  • Free shipping may be offered during promotional campaigns

3.5 Order Tracking

  • A tracking ID will be provided via email or SMS once the order is dispatched

  • Customers may track their shipment through the designated courier service

3.6 Delivery Delays

Delivery delays may occur due to:

  • Adverse weather conditions

  • Courier or logistics disruptions

  • Peak sales periods

SkyX Mart shall not be held liable for delays caused by third-party logistics providers.

4. Delivery Issues

4.1 Undelivered or Lost Orders

If an order is:

  • Delayed beyond the estimated delivery time, or

  • Marked as delivered but not received

Customers must notify SkyX Mart within 7 (seven) days for investigation and support.

4.2 Incorrect Address

  • Customers are solely responsible for providing accurate shipping details

  • Orders delivered to incorrect addresses due to customer error may not be eligible for refund

5. Warranty & Service (For Electronic Products)

  • Selected electronic products are covered under a limited warranty period

  • Warranty covers manufacturing defects only

  • Customers must retain purchase receipts or digital invoices for warranty claims

SkyX Mart reserves the right to repair or replace defective products as per warranty terms.

6. Customer Data Security

  • Customer information is handled with strict confidentiality

  • Advanced security measures and encryption technologies are used to protect personal data

  • Information is used only for order processing, delivery, and service improvement

7. Non-Returnable Items

The following items are strictly non-returnable:

  • Opened electronic accessories (e.g., earphones, chargers) unless defective

  • Innerwear, socks, and hygiene-sensitive products

  • Clearance, discounted, or final sale items

  • Digital or downloadable products

  • Items damaged due to misuse, improper handling, or normal wear and tear

8. Customer Support

For any order or shipping-related inquiries:

SkyX Mart Customer Support
Response Time: 24–48 hours

9. Policy Updates

SkyX Mart reserves the right to update or modify this policy at any time. Changes will be effective immediately upon publication on the website.